Can I change or cancel my order?

We process orders automatically so that we can deliver as quickly as possible. For this reason, we are normally unable to change or stop your order before delivery.

Always check that your address and contact details are correct before completing the order.

If you notice an error in the address or contact details afterwards, we may in some cases be able to correct the information by contacting the carrier. However, this is not always possible and may result in delays and additional costs.

You can still exercise your right of withdrawal in accordance with our terms. However, refusing delivery or failing to collect the parcel does not in itself count as exercising your right of withdrawal.