Terms and conditions
SHIPMENT
Shipping cost 9.9 EURO.
DELIVERY
items ordered before 12:00 on weekdays is usually sent the same day. If you have placed an order during the evening or a weekend, the goods will be packed and sent to you during the next working day. Vinga Home delivers the products in collaboration with Schenker. Delivery time is normally 3 to 4 working days if the products are in stock at Vinga Home. The current delivery time is stated on your order confirmation.
DELAYED DELIVERY
All deliveries are made after notification. When delivering/delivering the products, the customer must always present identification. Only the person whose name is on the package may collect it from the package agent. It is therefore important that you provide the correct information when ordering.
If a delivery delay occurs, the customer is notified by e-mail or telephone from Vinga Home. The customer always has the right to cancel the purchase in the event of long-term delivery delays. Cancellation of purchases must be made in writing via e-mail to Vinga Home customer service. There may be times when it is impossible to fulfill an order, for example when the supplier is unable to fulfill its commitment to Vinga Home. Vinga Home, therefore, reserves the right to disclaim all claims for compensation from the customer regarding delivery delays.
Vinga Home is responsible for the risk of transport to the customer, i.e. the risk of a product being damaged or lost during transport to the customer. The customer bears the risk in the event of a return to Vinga Home
TRANSPORT DAMAGE
The customer is responsible for reporting any transport damage to Vinga Home customer service within a reasonable time. Vinga Home urges the customer to report the damage as soon as possible, for smooth handling of the case. The customer is responsible for unpacking and inspecting the condition of the products as soon as possible upon receipt. In the event of transport damage, the customer must contact Vinga Home customer service by e-mail: info@vingahome.com and, if possible, attach photos of the damage. In the event of transport damage, the customer may not use the product and the customer must keep the product's packaging so that the entire package and product can be inspected when handling a damage case.
PRICE
The prices include VAT at 25%. Upon confirmed order, the prices can only be changed by circumstances that Vinga Home does not have control over, such as changed VAT. We reserve the right to make printing errors such as prices, specifications, etc.
PAYMENT
Klarna
In collaboration with Klarna, we offer invoice payment, partial payment, credit card payment, and direct payment. If you choose to pay by invoice, it has a due date of 14 days, the invoice is sent from Klarna. You will always receive a delivery note with your order. More information and complete terms and conditions about Klarna's payment can be found on their website, www.klarna.com.
RIGHT OF WITHDRAWAL / RETURN & CHANGE
With us at Vinga Home, you as a customer always have the right to cancel your purchase within 30 days after you have received the product. The right of withdrawal applies provided that the product and product packaging are in unchanged condition, ie undamaged in unbroken packaging. You as a customer are responsible for return shipping. We will refund your money within 30 days if you as a consumer cancel the purchase.
When exercising the right of withdrawal, we have the right to make a deduction corresponding to the reduction in value that has arisen as a result of the customer having handled the product to a greater extent than was necessary to determine its properties or function. The decrease in value is assessed on a case-by-case basis. The withdrawal period begins to run from the day the customer has received the product.
For repurchases or exchanges contact us via email, info@vingahome.com. Please enter the order number at contact.
COMPLAINT
We check each shipment before it is sent to you, but should the item still be damaged or incorrectly shipped when it arrives, we undertake to correct the error free of charge.
Always contact our customer service before sending back an item, remember to enter customer number or invoice number when contacting. Email to info@vingahome.com.
Vinga Home cannot reimburse shipping costs if the customer has sent a complaint on their own, without first contacting Vinga Home customer service.
SECURITY AND SECURITY
In connection with purchases or registration on Vingahome.com (belonging to Vinga of Sweden, 556676-4063), you agree that we store and process your information in order to administer your purchases, perform market and customer analyzes and to send out customized member offers. We value your trust and therefore relate to the General Data Protection Regulation (GDPR). To take part in the information, send a letter to us at Vinga Home Box 914, 50110 Borås, Sweden. If the information turns out to be incorrect, incomplete or irrelevant, you can request that the information be modified or deleted. Then contact our customer service.
The personal data that Vinga Home processes is your social security number, name, e-mail address, telephone number, purchase, payment and order history, delivery address and IP address. They are processed after you submit or have provided the information to us, or after we have collected it on the Website through cookies. The information may be used for sending by SMS and e-mail, if you have not objected to this. You can contact our customer service at any time to discontinue marketing to you personally.
Vinga of Sweden AB, 556676-4063, Box 914, 50110 Borås, Sweden, is responsible for the processing of your personal data. Contact us by mail or info@vingahome.com.
We want you to feel safe when you shop with us, which is why we have taken several security measures to protect your information from falling into the wrong hands. We will also not share your personal information with partners or other third parties, unless there are special reasons, e.g. that police, prosecutors or the like request information.
If you have agreed to be a registered customer with Vinga Home, your information will be saved until you unsubscribe, which you can do at any time. If you choose not to register as a customer, your information will be saved for as long as is necessary based on legal requirements or to be able to fulfill delivery or warranty commitments or the like and to be able to carry out market and customer analyses. If all or parts of Vinga Home are sold or integrated with other businesses, your personal information may be disclosed to our advisers, potential buyers and their advisers and passed on to the new owners of the business.
Vinga Home reserves the right to make changes to this Privacy Policy at any time, to the extent that the changes are necessary to remedy disruptions or to meet new legal or technical requirements.
DISPUTE
We will follow the General Complaints Board's recommendations in the event of a dispute. You as a consumer can turn here for any dispute resolution help.
OTHER
If you are under 18 years of age, the parent's approval is required to shop with us.
In order for an order to be binding on Vinga Home, the order must be confirmed in writing by Vinga Home before the completed delivery (order confirmation). This means, among other things, that if the product range has expired or for some other reason the product is not available with the observance of reasonable efforts, Vinga Home is not obliged to provide such product despite the customer ordering it as above.
INFORMATION ABOUT COOKIES
Cookies are a necessity for the website to function properly. They help to map your visit to Vinga Home and it is thanks to these cookies that we at Vinga Home can ensure that we optimize and tailor the page to your specific needs and interests. The interesting thing about cookies is, among other things, that they remember which products you put in the shopping cart if you visited our site before and the like.
The entire shopping cart is saved with the help of cookies, which means that cookies are a prerequisite for you to be able to make purchases via our website.
IMAGES ON THE WEBSITE
We try to reproduce colors and shades of our products as accurately as possible, but we can unfortunately not guarantee that the images displayed on the webshop are perceived as accurate in reality.
Possible factors for any shade differences may, for example, depend on the monitor setting.
If you as a customer experience differences in color on the specified image according to the website and your received product, we ask you to contact us via info@vingahome.com.