The parcel was damaged when I received it – what should I do?

Please accept the parcel even if the outer packaging is damaged. A damaged parcel does not always mean that the product inside is damaged, and this also helps us avoid an unnecessary return shipment.

Check the contents and take photos of both the parcel and any damage. Then contact us via the form and describe what happened.

Do not return or dispose of the product before you have received instructions from us. We will help you with the complaint and let you know how the product should be handled.