My product is faulty, damaged or I received the wrong item
Contact us if the product is damaged, does not work as it should, is missing parts or if you received the wrong item.
Describe the problem and please attach photos that clearly show the issue. To find your order, we need the order number, email address or other information linked to the order, such as the gift card number.
Please use the contact form if possible. This creates a case directly so we can help you further.
Do not return or dispose of the product before you have received instructions from us. We will assess the complaint and let you know how the product should be handled.